The canvas is blocked


Hello everyone, I really need help.
I am new using prezi, right now I am about to explain my presentation but the canvas is blocked, and whenever I try to select a new slide to edit it, It does not zoom by clicking the slides, and I have to scroll the mouse to zoom it. Please help

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@Jonathan_Torres could you please make sure no firewall or security settings block your editor? You can find our recommendations here:

In case it doesn’t help, please share a link to your presentation and I’ll be happy to take a look.