The presentation can’t be accessed (starting any new presentation won't work)


I am new with Prezi and cannot start a new presentation.

My macbook seems to meet all the requirements:

and I am using Chrome:
Version 68.0.3440.106 (Official Build) (64-bit)
with hardware acceleration enabled when available.

Or Safari (doesn’t let me start either):
Version 9.1.2 (11601.7.7)

Please help as I need to make a presentation for my school work ASAP.


@Maddy_Kwong_Hing Please make sure that there are no firewall settings blocking Prezi.

Please get back to us if these settings don’t solve the problem and we will further investigate.