"Unable to connect to the Internet." error message when logging into Prezi Next desktop app


Hi, can you help please? I download the Prezi Nezt on my computer, but i can’t to come in Prezi when i try log. It write “Unable to connect to the Imnternet. If you’re online and still have problems, check out this articke foe help”. But this article about prezi classic. What i should do?

How to download a presentation from Prezi Next?

Could you make sure that you have the Prezi Next desktop application installed on your computer, and not Prezi Classic?

Please also make sure no firewall and security settings block the application, here you can find our suggested settings.


Thank you very much! The problem is solved, the antivirus blocked access to the program.


You’re very welcome, I’m glad I could help!