Unable to edit and create presentation

Good morning,
I use prezi classic from 2 years, but recently I have problem with opening and editing my presentations. I’ve tried to update Chrome, log out and log in. I checked the status too, it say it’s all good… But prezi doesn’t work neither on other browser.
I hope someone can help me… I was working on an important presentation, I have to send it as soon as possible.

Thanks,
Ale

Hey @Alessandra can you give us some additional information about your system? For instance, a screenshot of your system specifications as we are unable to reproduce the issue on our end.

Hope to hear from you soon!

I’m using windows 10 PRO (version 1903), operator system: 64 bit

Could you also send a screenshot (or details) of your machine’s specifications (graphics card, system memory size, CPU capacity)? You should be able to check these under My Computer -> Properties :slight_smile:

A post was split to a new topic: Desktop record with free license

These are the informations I found

Unfortunately, it looks like your computer’s system specifications don’t meet Prezi’s system requirements, you need at least 4GB of RAM to be able to open presentations.
I would recommend trying on another machine with higher specifications.

Best,
Sam

Oh okay, thank you so much!

Have a good day,
Ale

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