Its not serious way for solving problem. There is my document “deneme 2” wich I try to edit but unfortunately no possibility for it. No responsible contact, no serious responsibility. I cancel my license.
Hello @Caner_Suleyman, I’m trying to assist you and I have investigated your account. That presentation has no content inside of it, that’s why it’s not possible to open for further editing. Were you working on the desktop application?
nÃO CONSIGO CARREGAR MINHAS APRESENTAÇÕES PARA EDITAR.
Olá @lucinda_almeida_noro, juntei o seu comentário à publicação correspondente. Poderia dizer-nos que navegador está a utilizar para que a possamos ajudar?
Hello, I can not edit the presentation I have been working in since 2-3 weeks ago (https://prezi.com/p/edit/_rrrhrqogt9h/). I can view it and it is fine. I am using the free version, do I need to upgrade now? Or this is just a temporary problem in your website? I can access ok to other preliminary attempts I had made before, the problem is just this one.
I have already tried in another computer and also in Edge instead of Chrome.
Hi @Maria_J_Moya, could you tell me what is happening when you try to edit this presentation?
Could you send me a screenshot of the issue?
Hi Bart, thank you for your answer.
I have just checked, I could edit it and it seems to be working fine. The problem was Saturday and Sunday. The image was blurred and there was a circle in the middle that stood halfway. Whatever happened is over now. I hope it keeps that way!