Uninstall Prezi Video [Windows]

Hello,
I’m using Windows 10 and trying to uninstall Prezi Video in the settings/apps and features section.
When I click uninstall, I get this error message: another program is being installed, please wait until that installation is complete, then try installing it again.
Can you tell me how to proceed?
Thank you.

Hello @Amanda_Etheridge, could you please try following these steps:

  1. Press CRTL+SHIFT+Esc keys together;

  2. This will open the Task manager on your computer;

  3. When the Task Manager opens up, go to the “Details” tab;

  4. After that, scroll through the list of processes, until you notice “msiexec.exe“;

  5. When you have seen it, right-click on it and click on “End task“.

Afterwards, you should be able to uninstall the Prezi Video app.

Let us know if you were able to do so!

Hello Catarina,

It worked, thank you : -)

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