Upgrade from Classic Pro to Next Pro


Hi, i have a classic pro subscriber. When i click on Prezi Next, and try to create a private Prezi it says i need to upgrade to pro first. when i renewed my subscription, it said i would have access to both pro classic and pro next. Is this correct?

If so, how do i activate Pro on Next so i can create private presentations?

If this is not the case, then how do i get a refund? I just renewed my membership today with the understanding that i would have access to Next Pro.



Sorry for any inconvenience, Steven. I’ve updated your Prezi Next license to Premium.
Please let us know if you still experience any issues. Thanks.


Thank you. Im in.

Off to make Prezi’s



A post was split to a new topic: Will I be paying for 2 licenses in the future?


A post was split to a new topic: What features are available with a Premium license?