Upgrading to EDU Plus


I’m trying to upgrade to a EDU Plus account using my university´s adress (ended in .edu) and all I get is a “not valid password” sign.
I’m using with my email account password 'cos I don’t have any Prezi account password.
Is it weird or is there any chance to get through activation?


Already solved it!
Thank you anyway


Glad to hear it was resolved so quickly!