Video is blurry

I have created a video with Prezi Next. My students loved it. But they told me that it was terribly blurry - both image and text, which are perfect in Prezi Next in normal presentation mode.
Why is it like this?

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Hello @Beat_Troller, could you please send us the title of the video so we can investigate it?

Hope to hear from you soon!

Hi Catarina

I got frustrated and I deleted it.

The title could be called KVLU INWI BSC Video.

The film is on Youtube.

Kind regards, Beat

This also has happened each of the 4 times I’ve used Prezi Video with Zoom and WebEx. Often the first person who joins can see fine, but everyone else reports it as blurry. …Which sadly defeats the awesomeness of being able to sit side-by-side with my content.

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Hey @Beat_Troller when you’ve downloaded the finished file with the desktop app, did the quality already worsen, or only after uploading it to YouTube?

@Lyndon_Cudlitz Could you also send us an example so we can check the issue?

Hope to hear from you soon!

It wasn’t uploaded to Youtube. This occurs when I’m giving a live webinar through zoom & webex (the newer Prezi Video function). It looks absolutely fine on my end, but almost all of my attendees report that it is blurry to them (as well as my image).

Everything with my zoom and camera work fine when not connected to Prezi.

Hey Sam

The file was already bad.

I will create another video tomorrow and make it available to you.


Hey, I have the same problem with connecting my prezi to zoom. Just did a test drive for a webinar tomorrow and it looks fuzzy for participants but sharp to me. Is there any resolution to this matter before I scrap my whole presentation and create a regular powerpoint…?

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Hey everyone, we did some more investigating, and could see the following:

The increase of Zoom’s userbase went from 10 million daily active users to 200 million in 3 months. As we are also struggling in our remote meetings with quality issues, we’ve tried to contact Zoom but so far no fix or workaround was found. So we’ve investigated them and checked the data packages being sent in Zoom, and found that earlier we had 1080p quality between our participants almost all the time, and now now the maximum we get is 360p, so roughly the third.

We’re trying to rectify this on a high level but as of now we just have to wait. We are looking for alternatives, but the best options are GoToMeeting or Cisco Webex, which are paid services and most probably suffering from the same issues right now. We’ll keep you updated as we find out anything new.

All in all: the reduced performance is due to the video conference software server capacity running low because of the increased demand. Unfortunately, this is outside Prezi’s jurisdiction, and the only solution for now is patience and hoping more server capacity will soon be available to us.

Once again, once we find a tangible solution, we’ll update everyone in this thread :slight_smile:


I’ve had the same issues, which is a pity since this is such a great presentation tool. Helpful response from the Prezi team, but I don’t understand why I can achieve a perfectly crisp Share Screen of my desktop version of the Powerpoint on Zoom for users, whilst the virtual Prezi Zoom Video of the same material on the same call is blurred, even in full screen mode? I guess this must be to do with the way Zoom is configured. Or have I missed something?!

Hello @Jonathan_Reynolds, due to the fact that Prezi Video uses its own virtual camera and the current usage of the Zoom application, we still cannot guarantee a higher performance.

If you could also send us a screenshot displaying this issue would be great, so we can send more examples to Zoom.

Let us know if you have further questions!

I had the same issue with my Zoom Enterprise Webinar platform last Thursday July 30th. But my colleagues who use Zoom Webinar and Powerpoint have had no resolution issues. Why should Prezi be downgraded on an enterprise account but not Powerpoint?

Hello @Kevin_McCarthy, as with Prezi Video you display yourself while showing your content simultaneously, which requires the use of a virtual camera, it will end up being “heavier” than PPT.

Does this issue happen with any of your videos? Have you tried to test with a different internet connection?

It would also be very helpful if you could send us your Zoom statistics while using PV, so we can investigate this further. You can check how to do so here.

Hope to hear from you soon!

A post was split to a new topic: Low quality in Prezi Video

I’m having an issue where the Prezi video overlay looks fine in the PV app but it looks a little fuzzy to others in a Zoom meeting. I had the other person use the same Prezi Video and it’s happening both ways. It’s happening for the text in the text field, not just images. So, it can’t be a resolution problem with the jpegs. The live camera image is fine. What could be causing this?

Hi @Sean_Kennedy, I’ve merged your question to the relevant topic.
Please see my colleague’s answer above. :slight_smile:

As a workaround, I would advise your audience to make the Zoom window full screen as Zoom transfers a better quality that way.

I have investment forum tonight and we are prepping a presentation. But the video is really blurry. Really important that it’s not blurry

Is there a solution to this?

Hi @Tiffany_Sun, please note that the video being blurry can be because of a lot of things, the possible solutions are depending on the circumstances.

Could you please let me know what kind of application are you using to transmit your video? Google Meet, Zoom, Microsoft Teams?

I’m experiencing this as well in April 2021 – everything looks fine on my end (using Prezi Video over Zoom platform with PPT slides) and my audience says their videos are all fuzzy. Until Prezi fixes this, I won’t be using Zoom video again. It’s a great tool and when people see it they are consistently impressed (and want to know what I’m using) but then they see the blur and say “never mind…”

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Hello @David_Mitchell, it would be very helpful if you could send us your Zoom statistics while using PV, so we can investigate this further. You can check how to do so here.

Hope to hear from you soon!