Video is still processing

I recorded 2 videos an hour ago. And both of them are still processing. I can’t share the link, it says: processing your video, Almost there! Your video is uploaded and will be ready in a few minutes.
What can I do? I need these video’s by tomorrow morning, but i get the idea that they’re stuck…

Hello @Joanne, we’re aware of the issue & are working on the fix. Sorry for any inconvenience. Please follow the updates here.

How long do you think it’s gonna take? I need thiese video’s by tomorrow…
Otherwise i’ll need a back up plan…

@Joanne we’re still working on fixing the issue, hopefully the videos will soon be available!

I am having the same issue. Why is my video not downloading?

Hello everyone,

We’ve resolved this issue. You should be able to access your videos online as usual, without further problems.

Thanks for your patience, and we’re sorry for any inconvenience that this issue has caused.

In the future, if you would like to check the status of Prezi.com, check out our status page.