Video stuck during processing

I created my slides and video presentation and then clicked to save it. The screen (w the video showing in the background), immediately froze saying 98% and hasn’t done anything. I tried copying the link (for the page) but that only gives me my slides with NO video. I pressed preview my prezi, but I then get the “Lost in Space” error. I did not lose internet connection. How can I get this to finish saving? Or am I doomed to re-record another live video presentation?

Hi @Kathryn_Eaton, I’m sorry to hear that your video got stuck during saving.
Could you send me the link so I can check it further?

I have exactly the same issue as raised above by Kathryn_Eaton - I can’t provide a link because the screen is frozen.
this is the third time it has happened (in a row on different days)…can you help to explain the reason for this please. The videos were only about 5mins. My data connection is very good.

Hi @Mark_Jackson, Could you please let me know if you have used the browser version or the desktop application of Prezi Video?
Are you on a Windows or a Mac system?
How much of the screen is frozen? Is it the whole computer or just Prezi Video?

I’m having the same issue. My presentation is stuck on 93%. I haven’t done anything that would cause it to stop uploading. I’m on prezi browser on a windows laptop. I cannot record my video again and I need it for online class by the 4th. Please help!

Hi @Ellen_McEnroe, could you please open up the Developer view on the stuck upload page, select the tab called “Console” and send me a screenshot of that?

You should be able to open the Developer View with CTRL + ALT + I.

Hi @Bart I’ve managed to record my presentation again. Thank you!

1 Like

I’m having the same problem too, I’m using the browser on a mac. I tried retaking several times but it isn’t working. I have to submit my project until tomorrow help please :confused:

My video is not processing. I have tried recording on several different computers but it will not process.

Hi @hi_tehe, @Elivia_Edge, could you please send me a screenshot of the Console while your video is being processed?

You can open the Developer view by Option + CMD + I on a Mac or ALT + CTRL + I on Windows, then please click on the tab called Console.

2 posts were merged into an existing topic: Presentation doesn’t load completely