Videos in Prezi start with random still image

When online in presentation mode, videos in our new Prezi start with the first screen, as it should be. In the exported version for portable use the video shows a random still from the film and THEN starts playing from the start. How can you fix this? When I reach a video in a Prezi I want the first screen of the video to be visible, not some random still from later in the film!

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Have the same issue and like to hear what Prezi says about it.

Hi @The_Vision_Company_G, hi @Matthew_Ganes,

After checking on this with our developer team, they are aware of this issue and they are working on a solution.
We will let you know once the fix has been released. :slight_smile: