When I want to choose a template, I get a “No results for this color selection” error message

Hi Vanda,

I’m using Prezi Next (free) and cannot access templates when I click on “New Presentation.” When I click on this button from the main page, it directs me to the template categories, but all I see is “No results for this color selection” when I click on every category - even though I’ve selected no color filter. I’ve tried refreshing the page, but after several minutes, nothing changes on the page (no templates appear). So, I’ve updated JavaScript and cookies to allow the websites listed above, but the templates still do not appear. Then, I tried
deleting Google Chrome and reinstalling the application. After completing all of these steps, the problem persists. Am I missing something? What else should I do to access the templates?

Thank you in advance.

~John

7 posts were merged into an existing topic: Firewall-related issues and how to resolve them