I don’t get it. I downloaded Java and now I’m trying to allow cookies. Do I have to add http and https for all of the websites listed above?
@Melanie_Tremblay yes, please whitelist both versions and also try disabling your adblocker, if you haven’t done so already. In case it doesn’t help, please share a link to your presentation so we can check.
So we have this presentation and we’re using Prezi Next. But I can’t add videos from Youtube. I realised that I can’t because I’m not working online, even if I have my WiFi activated and I’m in Google Chrome. It just keeps reconnecting. Is there a solution?
@Agatha_Gijon could you please try to disable your adblocker if it runs in your browser? We provided some further troubleshooting tips above in this thread. I hope it helps!
I had the same problem. Disabled all adblockers. Tried Firefox and Chrome. No good.
The solution for me turned out to be disabling my VPN (NordVPN).
If I am correct, this bug needs fixing. I need the facility to work through a VPN given that I travel a lot around the world and need extra layers of security to protect IP.
@jimmy_xu Please enable both in order to make sure that Prezi and none of its features are blocked online.
@jimmy_xu, we have double check with the latest Chrome version (we suggest Google Chrome for the best Prezi Next experience), and in order to include all the sub-domains, it should be sufficient to add the [*.]prezi.com combination as shown here:
To change settings in Google Chrome:
- On your computer, open Chrome.
- At the top right, click the 3 vertical dots and choose Settings .
- At the bottom, click Advanced .
- Under “Privacy and security,” click Content settings .
- Click the permission you want to update.
buenas noches, de pronto tu sepas porque a pesar de tener conexiona Internet prezi no me conecta y no me funciona.Gracias
my presentation always trying to reconnect and if I close the presentation some of the content will dissapear.
I turned off my firewall and checked if javascrpit and cookies are allowed but there’s nothing change.
Please help me fix this. I spent hours on this presentation :’(
Hello @pissinee_Ormthaweesa, merged your post with the relevant thread. I investigated your presentation through Google Chrome and didn’t have any connection issues, could you please check this recommendation?
Let us know if it could help!
Hi I am having trouble inserting an image from the intertnet. The following message appears, “We had a connection problem. Try again and it should work”
Hello @Antony_Cook, I merged your post with the relevant thread. Please check the following recommendation:
Let us know if it could help
I am using the desktop version Prezi Next, and i am getting the same problem
Hey @Palash_Kaushik we recommend checking if the application or the editor is whitelisted in all network services, please check this article for the full list of options:
Hope this helps
My hyperlinks work fine when I am in the Presentation mode I access from my account. But when I view the presentation using the shareable link that I will be sending to the public, they do not work.
Edited: I just tried the shareable link on my wife’s computer and the hyperlinks are fine. She has a Mac. I have a PC.
Just solved my own problem. I had a pop up blocker that was blocking the hyperlinks. It gave me an option to allow pop ups from prezi.
We’re glad to hear you have resolved it. Should you have any questions in the future, please know that we’d be happy to help.