After installing Prezi Video 126.96.36.199, crashes every time you open it.
Hi @Dan_Tye, do you see any error messages?
Could you please specify on which OS and what version are you experiencing this?
I have the same problem with Prezi 188.8.131.52.
When I start it, the program opens Prezi website to login online, but when I am asked to launch Prezi Video to enter the app with my account, it closes without any warning.
I am running a Ryzen 3 2200G, 3.5Ghz with 8GB RAM and Windows 10 (64 bits).
I reinstalled it, but nothing changed. I checked, and the app has permission to access camera.
Thanks for your help!
Hello @Maxi_Y, could you advise if the app closes before it redirects you back and logs you in or after you are logged in?
I would suggest reinstalling the app with this link and also updating your OS to Windows 11.
Please let me know if that works.
Thank you for your reply.
The app closes after being logged in through the web browser. I use Chrome and after logging in a window pops up asking if I would like to launch Prezi Video. When I accept, the app opens for a few seconds and then closes. I noticed that the camera turns on and off during this instants. I hope this is helpful.
I reinstalled the app twice but the same thing happens. Unfortunately, Windows 11 has not been offered to this computer yet.
Thank you for your assistance.
Hi @Maxi_Y, I’ve sent you a private message in order to better assist you. Please check your inbox.