[WIN] Prezi Video crashes when importing PPT

Same problem in the newest update, 4.11.4.0.

@11196 thanks for confirming, our development team is already looking into this.

Meanwhile, could you please try importing your PPTs by following one of these workarounds:

  • Firstly, upload the PPT to Prezi Present, and then convert the presentation into a video through the application;

  • Upload the PPT to Google Drive and convert it to Google Slides. Then, import it through the application.

Hope this could help!

@Bart The same problem

Hello @7567607, could you please try to import your PPT after turning of Media Foundation in the Camera handling menu?

Please see the screenshot for reference.

It crashes even when set up as shown. When will this be fixed?

Hello @Mizuho_Uchiyama, could you please tell me step by step what are you doing exactly when your Prezi Video crashes?

Thanks.

I open the desktop Prezi Video app and click inport in the side panel.
Click Inport.
Select add from computer.
Select PowerPoint file.
Prezi Video crashe!

It also crashes on google slides.

Hello @Mizuho_Uchiyama, thanks for the explanation! I’ll reach out to you privately so we can collect more information on the issue.

Bonsoir,

Avez vous eu des retours de vos développeurs ? Suite à ce problème déjà expliqué je ne peux utilisé PREZI. J’ai payé 43 € pour rien.
En plus j’ai eu du mal à retrouver le forum.

Françoise CLAVIER

Hello @Francoise_CLAVIER, this is an issue that we still cannot reproduce on our end with all the PPT files provided. We are investigating the issue further. I’m going to reach out to you privately regarding this case.

Boa tarde,
Sábado tentei importar uma apresentação de Powerpoint pelo app do PREZIVIDEO, e tive os mesmos problemas relatados. No domingo tentei novamente e hoje da mesma forma. Entro em “importar”, seleciono o arquivo. Ele faz a pré visualização das paginas. E quando importamos para o prezi, ele começa a pensar. e derrepente o app fecha. Tentei o mesmo processo, com outros arquivos utilizados, que anteriormente já haviam funcionado, mas desde sábado dia 07/30/2022. Desinstalei e instalei novamente o prezi. Atualizei o windows. Testei em mais dois computadores diferentes e em todos acontece o mesmo problema. Acredito que quando voltarem das férias coletivas, tudo se normalize. Obrigado pela atenção desde já. Boas férias e boa semana.
Atenciosamente
William C. Kolisch

Olá @williambatera, sinto muito pelo atraso - nossa equipe de desenvolvimento já está investigando isso.

Você poderia desinstalar sua aplicação atual e tentar instalá-la novamente usando isto link direto?

Você também pode tentar a seguinte solução, até que nossos desenvolvedores tenham encontrado uma solução:

  • Primeiramente, carregar o PPT para Prezi Present, e depois converter a apresentação em um vídeo através do aplicativo;
  • Carregar o PPT para o Google Drive e convertê-lo para o Google Slides. Em seguida, importe-o através do aplicativo.

Hello,

I’m using the premium verison of Prezi video, though I’m facing a major problem. In fact, the app works fine when I import Prezi presentation but when I try to import a ppt the app crashes and everything is lost (no error message to communicate).

Any recommendations please?

Thank you

1 Like

Hello @Fatah_Dh, I’ve merged your post into the relevant topic.

Our development team is already investigating and working on this. Could you uninstall your current application and try to install it again using this direct link?

You can also check this reply with a workaround suggestion.

I tries all the solutions mentioned above, but the problem persists. Any updates please?
Thank you @Laura @Bart

HI @Fatah_Dh, our developers are already investigating the issue further. I’m going to reach out to you privately regarding this case.

Hello, I’m having the same problem, cant import any PPT file. The app simply closes.

Hello @Kauan_Marsico, could you please let me know if you are on Windows or Mac?